FAQ

Professional

Frequently Asked Questions

We remain true to the same principles on which our company was founded over a hundred years ago: providing superior service to our clients, putting safety first, creating opportunities for our people!

What is HBC's business?

What does turn-key package mean?

Turn-Key Packages are HBC’s signature. We quote a specific price for your home, which never changes and includes everything that your lovely home needs; from laying the foundation, bricks and tiles to fitting your last door handle.

What is included in the house you will build for us?

Most Typical Inclusions Are:

-2700mm High Ceilings
-50mm LED Down Lights
-900mm Kitchen Appliances
-Stainless steel double bowl kitchen sink
-Stone Bench Tops (20mm thick quartz)
-Glass Splashback
-Quality Tapware
-Timberlook floor boards or Tiles
-Carpet To Bedrooms
-Built In Robes
-Insulation To Ceilings & Walls
-Recessed Slab Tiled Shower Bases
-Tiling (ceramic or porcelan)
-Flyscreens With Window
-Brick Infills Above All Windows
-TV Antenna
-Remote Control To Garage x 2
-Designer Bathroom Accessories
-Custom Cabinetry
-Frameless vanity mirrors with arrised edge
-Stylish Basins
-Soft Closed Toilet Seats
-Entry door (choice of styles)
-Internal Doors (choice of styles)
-Garage Door (Panel lift Door)
-140mm/90mm architraves and skirting board
-90mm cover cornice (3 step cornice in living area)
-Blinds To All Windows
-Landcaping
-Driveway & Path
-Storm Water

What should we organize before you start building?

There is a number of activities to be undertaken before we can start laying building and that is why we recommend that you contact us to book for an appointment with one of our consultants. Depending on your specific situation, we will explain exactly what needs to be done and we can offer our support in making sure those requirements are fulfilled.

If i haven't got a block of land, can we still start the process with you?

Yes. We have helped many clients before to find the right block of land for their preferred home design. While the process may take slightly longer, it avoids the need for compromise in the final product due to land restrictions. Contact us today and let

Can you held redeveloping my current property?

There is a variety of approaches we can take with your current property. We will guide you through the options of either knocking it down and build multiple dwellings, or contain the existing house and build another one, which you can then sell, or rent. The options are many and we have worked on them all.

After the building starts, how are we going to know everything is going according to schedule?

That is part of our 100% customer satisfaction policy. We proactively contact you in every stage of the process to let you know how everything is going and even make you aware of things that you can still chose to change to best suite your taste (i.e. paint colour, handle style, etc.).

How do i go about changing finishes once the contract has been signed?

We never charge our clients for any of the changes they make down the process, besides the difference in cost that may occur both ways (ex. in case you decide to go for cheaper bench tops, we will refund the difference). We understand that choosing everything, all at once is a tough call, so down the track variations are simply part of the process as well as our quality service to you.

All i know is that we need a new family home, but the whole process seems daunting. How can you help us with that?

Turning the process from daunting to enjoyable is our expertise. On our first meeting we will explain to you all that we need to go through and how we can best take care for most of them. There is a reason why they choose us and why they recommend us; building with HBC is an exciting learning experience ending in a product that will make your family happy for many decades.

What sort of homes do you build?

We specialise in designer homes where we best suit the product to your lifestyle. That is why we engage every specialist from award winning architects to passionate landscapers in best performing their magic and delivering that dream home of yours.

Nonetheless, if you have got all the preliminary work done and all you need is a building company that will best deliver that given project on time and on the budget, we will proudly be that company for you and your family.

I want to design my custom build home. Can you help us with that?

Custom build homes are our specialty! By all means, get in touch with our friendly builder consultants and we will take all the necessary time to lead you comfortably through the process that our past clients keep talking about.

How often can i contract your company throughout the process for any questions or things i need to discuss?

We are a phone call (or text!) away, 7 days a week! We love servicing our clients and we love knowing that they are happy though each stage of the process. Even if your days are as busy as you cannot find the time to call us, we will reach to you every week with important and straight to the point updates.

What happens after our home is finished?

We give to our clients 6 months free maintenance, like no other! That is how proud and secure we are for our quality and serviceability. That is why our clients are continuously referring their friends and family to us.

How do we go about paying for our build?

You have a choice of paying either in 5 or 6 progress payments; each done after a specific stage is fully completed and you are happy with the result. This way you can best manage you finances and as always move happily throughout the process ending with you lovely home.